Last updated: 24 October 2026

Cleankill Pty Ltd provides cleaning, pest control and mould remediation services across the Gold Coast. This policy explains how we handle information provided through our website and enquiries.

Information you provide

When you request a quote or callback, we collect the details you enter, such as your name, email address, telephone number, property details and the services you need. We also receive information you choose to send by email or telephone, including relevant photographs or documents. Please avoid including sensitive information that is not needed for your enquiry.

How we use information

We use relevant information to respond to enquiries, prepare quotes, arrange access, schedule and provide services, communicate about your booking, issue invoices and address concerns. If information needed to assess or arrange a job is not provided, we may be unable to complete the quote or booking.

Service providers and authorised representatives

Information may be handled by team members and business service providers as needed to respond to your enquiry and deliver our services. This includes providers involved in operating and maintaining the website and delivering email. Where you authorise a property manager or another representative to arrange work, we may communicate relevant job information with them. Information may also be disclosed where authorised or required by law.

The storage and processing arrangements depend on the systems used for the relevant service. Contact us to ask about the providers and locations relevant to your information.

Website technology

Our website and hosting services may use cookies and technical records to operate and protect the site. These can include IP addresses, browser and device information and pages requested. You can manage cookies through your browser, although some website functions may be affected. Links to social media and other websites take you to services with their own privacy practices.

Google Analytics

We use Google Analytics 4 to understand how visitors find and use this website and to improve its content and services. It uses cookies and similar identifiers to measure visits, pages viewed and interactions such as scrolling and link clicks. We also record when a callback form shows a successful submission and when a telephone link is clicked. A telephone-link click does not confirm that a call was connected. Information can include browser and device details and approximate location. Google processes this information on our behalf and may process it outside Australia.

Our setup disables Google advertising storage and advertising personalisation. We do not send enquiry form contents, names, email addresses or telephone numbers to Analytics. Automatic form-interaction and site-search measurement are switched off, and query strings are removed from page-view URLs. Analytics cookies can last up to two years; you can block or delete cookies in your browser.

Read how Google uses information from sites that use its services and Google’s Privacy Policy. You can also use the Google Analytics opt-out browser add-on in supported browsers.

Keeping information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. No website or communication method can be guaranteed completely secure. Records may be kept while needed to respond to enquiries, provide services, manage business records or meet applicable record-keeping requirements. Contact us if you have a question about a particular record.

Access, corrections and privacy concerns

You can contact us to ask about information we hold about you, request access or a correction, or raise a privacy concern. We may need to confirm your identity before responding. Please provide enough detail for us to investigate. We will review your request and explain our response, including any applicable limitations. Your rights under applicable law are unaffected.

Contact Cleankill

Email: admin@cleankill.com.au
Telephone: 0488 456 076 or (07) 2112 9168
Hope Island, Queensland 4212, Australia.

Updates

We may update this policy as our website, services or information-handling arrangements change. The current version and update date will appear on this page. Any additional analytics or marketing tools will be described when they are introduced.